Welcome

Welcome to my shop! I would be glad to answer any questions you have and appreciate any comments or suggestions you might have for me.

Payments

paypal and etsy check out. 505-263-7329

Shipping

We ship via USPS, --within 24-48 hours of receiving your order. Please let me know immediately if anything arrives damaged. Most Priority shipments have been being delivered in 2 days.

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

If, for any reason, you are dissatisfied with the piece you receive, please notify me within 10 days. You can then return it in its original condition for a refund of the cost, minus shipping. It will need to be repacked just like you received it and sent back double boxed.
Since we all know shipping isn't free by any means we are accessing up to a 20% restocking fee on any returned items that you weren't charged shipping on.
We didn't go up on any of our prices when we started he shipping included on orders $35.00 or over special that we are running right now. Etsy prefers to call it free shipping when it really isn't.

Additional

Want to learn more about our pottery urns see the full line of my work? Go to www.potterycremationurns.com Thanks!
If you would like to see new urns we are working on go to our facebook page at
www.facebook.com/pages/Pottery-Urns/1422712417949777

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